Your order for goods is accepted and a contract is formed between Sparks and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Sparks, nor at the point in time that you receive an email from Sparks acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Sparks, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received by us, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY.  For security reasons we may restrict the volumes of certain items to be sold in any one transaction.

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as photo gifts and personalised goods), audio or DVD recordings,  You must inform us of your wish to cancel in writing by using the cancellation form on the website or CALL 0161 327 2781 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. Await contact from sparks for details of how to return goods to us this will be specific to each individual order.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items. Please refer to the terms relating to the supply of those goods. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items as advised in your returns from. We refuse the right to refund any item that we believe has been damaged due to not following the sparks care instructions leaflet provided with every order, or damaged caused to items by what we deem as usage of products resulting in general wear and tear. 

The following exceptions apply to our returns policy. We are unable to accept the return items delivered by 2 person delivery. No refunds or exchanges can be given on items made to your specification, unless there is a manufacturing defect or the goods are not as ordered. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description, or meet with your instructions.

Refunds are normally processed within 7-days of receipt of goods at our office.

Delivery to REGISTERED PARTNERS is free. All orders placed on or before the 15th of the month will be delivered by the 1st or first partners rehearsal session following the 1st of the month. Delivery to Registered partners is not available for certain items listed, this will be specified in the items details at the time of booking. We will email you when your order is ready for collection from you registered partners. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and NO refund will be processed.

We aim to deliver most orders within 14 days however some items may take anywhere up to 28 days, due to items low in stock or third party supplier issues. If this is the case we will contact you to advise if your products will be any longer than the 28 day limit. If your order is in processing then you are not entitled to cancel the order due to delay in delivery until 56 days has passed. Certain items cannot be sent to your home address whereby we have to follow child safeguarding policies or the registered partners have requested items are only to be delivered to selected locations. 

Sparks take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

These Terms and Conditions can be subject to change without prior notice at any point, and will be updated on the website with immediate effect, sparks will not contact any customer for any changes in our T&Cs. You are expected to review these prior to any purchase made. Purchase of any of our products means you agree to your T&Cs without exception. 

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Last Updated February 2020.